In the rare case that you are not happy with your order, please contact us by email or phone on (07) 4659 7399 to discuss the issue you are having. As the majority of the products we sell are perishable, it is important that if any problem is experienced that you contact us immediately so that the problem can be rectified.
In most cases where a product defect has been identified by Toowoomba Butcher’s Supplies Pty Ltd, replacement product/s or store credit to equal value will provided. Toowoomba Butcher’s Supplies Pty Ltd reserves the right to alter the refund policy with transactions of extenuating circumstances.